Painted Fox Home is committed to finding and selling unique, high quality merchandise. If you do not love your treasure(s), you must submit a Return Authorization Form. Upon completion and submittal of the form, Painted Fox Home Returns will provide you with a label for your use in returning the item(s). All requests must be RECEIVED BY PAINTED FOX HOME WITHIN 2 WEEKS OF DELIVERY TO YOUR HOME. Returns that arrive without completion of the Return Authorization form will not result in refund or in-store credit. Returns that arrive in damaged condition will result in no refund. Upon return, your order will be refunded to your original form of payment less return shipping & handling.
Should your items arrive damaged, please submit a Damage Claim Form. Photos are required to substantiate damage or quality claims. Upon receipt, Painted Fox will review the claim for approval. Returns due to damage will be replaced or refunded. All claims must be submitted and received by Painted Fox within 2 weeks from receipt of shipment. All qualified returns will result in a credit to your original form of payment.Copy of email return request and response must be included in return shipment.
If damage is done during shipment, all original packaging must be kept until you are notified otherwise.
Regarding refunds if multiple forms of payment are used: If products are paid for with a combination of gift card and other payment method. The gift card will be the first form of payment to be refunded, followed by refund to the additional payment method for any remaining refund amount.
Any item that is sold as a ‘Special Order’ will incur a 25-50% restocking fee if returned, due to the specialized handling involved. Any remaining balance due will be issued as merchandise credit.
All Painted Fox Lighting is Special Order. Special Order lighting may be subject to a 25% restocking fee.
Items shipped via freight carrier (furniture) are not returnable, and must be inspected and accepted or refused upon delivery.
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