Painted Fox Home is committed to finding and selling unique, high quality merchandise. We stand behind all of the products we have curated and believe they will both meet and exceed your expectations. We hope you love your selections, but if you are not completely satisfied, your return request must be received within 7 days of product delivery. Please contact our customer service department at [email protected] for Return Authorization and instructions.
We have two options for returns:
- Painted Fox Home Store Credit: Receive your return refund in the form of store credit for the merchandise price. Return shipping is the resonsibility of the customer. If you return for store credit, all restocking fees are waived.
- Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less a 15% restocking fee for standard products or a 25% restocking fee for Special Order* items. Return shipping is the responsibility of the customer.
Should your items arrive damaged, please submit a Damage Claim Form. Photos are required to substantiate damage. Upon receipt, Painted Fox will review the claim for approval. Returns due to damage will be replaced. A merchandise credit will not be issued. All claims must be submitted and received by Painted Fox within 7 days of product delivery. Copy of email return request and response must be included in return shipment.
If damage is done during shipment, all original packaging must be kept until you are notified otherwise.
Any item that shipps LTL carrier is not returnable.