Painted Fox Home is committed to finding and selling unique, high quality merchandise. If you do not love your treasure(s), you must submit a Return Authorization Form. Upon successful completion of your Return Authorization request, our customer service team will instruct you how to proceed with your return. All requests must be RECEIVED BY PAINTED FOX HOME WITHIN 1 WEEK OF DELIVERY TO YOUR HOME. Returns that arrive without completion of the Return Authorization form will not result in in-store credit. Returns that arrive in damaged condition will result in no refund. Upon return, you will receive in-store credit for the original value of your purchase. In-store credits expire one year from date of issue. Return shipping costs are the responsibility of the customer.
Should your items arrive damaged, please submit a Damage Claim Form. Photos are required to substantiate damage. Upon receipt, Painted Fox will review the claim for approval. Returns due to damage will be replaced. A merchandise credit will not be issued. All claims must be submitted and received by Painted Fox within 1 week from receipt of shipment. Copy of email return request and response must be included in return shipment.
If damage is done during shipment, all original packaging must be kept until you are notified otherwise.
Any item that is sold as a ‘Special Order’ will incur a 25% restocking fee if returned, due to the specialized handling involved. Any remaining balance due will be issued as in-store credit. All Copper Corners Art, Handmade Wood Signs, furniture, Colsen Keane, and lighting is considered Special Order merchandise. Please note, any additional special order products will be indicated directly in the product description.
Our vast collection of ‘Found’ items are one-of-a-kind. Sizes, color, and styles may vary from photo. Should you be unhappy with the authentic treasure you receive, it may be returned under the guidelines of our stated Return Policy.
Items shipped via freight carrier (furniture) are not returnable, and must be inspected and accepted or refused upon delivery.