Painted Fox Home is committed to finding and selling unique, high quality merchandise. We stand behind all of the products we have curated and believe they will both meet and exceed your expectations. We hope you love your selections, but if you are not completely satisfied, your return request must be received within 7 days of product delivery. Please contact our customer service department at [email protected] for Return Authorization and instructions.
Returns are refunded in the original payment form for the merchandise price, less original shipping and handling. If your item was purchased during a free shipping promotion, a 10% original shipping charge will be deducted from the original price of your item.
Should your items arrive damaged, please submit photos to substantiate damage to [email protected] Upon receipt, Painted Fox will review the claim for approval. Returns due to damage will be replaced. All claims must be submitted and received by Painted Fox within 7 days of product delivery.
If damage is done during shipment, all original packaging must be kept until you are notified otherwise.
LIGHTING & RUGS
There Is A 15% Restocking Fee On All Returned Rugs And Lighting.
Please note, once lighting or rugs are received, a quality control inspection will is performed. This process takes approximately 3-5 business days from the date of receipt. A refund will be issued once completed within 7-10 business days, less original shipping and handling and a 15% restocking fee (per item).
Furniture is non-returnable. We source curated pieces from all over the world and current logistics do not allow for returns.
Furniture is carefully inspected prior to shipment, but damages can happen. All freight items must be inspected prior to accepting the delivery. If damage is noted, the freight should be refused. Please contact us at [email protected] within 24 hours if freight is refused to initiate a replacement shipment.
Furniture that is refused will be will be issued store credit as a refund less the original shipping and handling fee charges, a 25% restocking fee, and any return shipping fees.*
All Sugarboo items are made to order and can only be cancelled within 24 hours of submitting the order. We cannot accept any returns on Sugarboo products.
In stock furniture and decor orders may not be cancelled as they immediately begin to process.
Pre-orders may be cancelled penalty free until they are processing to ship.