Return & Refund Policies
Painted Fox Home is committed to finding and selling unique, high quality merchandise. We stand behind all of the products we have curated and believe they will both meet and exceed your expectations. We hope you love your selections, but if you are not completely satisfied, your return request must be received within 7 days of product delivery. Please contact our customer service department at [email protected] for Return Authorization and instructions.
Returns are refunded in the original payment form for the merchandise price, less return shipping and original shipping and handling.
Should your items arrive damaged, please submit photos to substantiate damage to [email protected] Upon receipt, Painted Fox will review the claim for approval. Returns due to damage will be replaced. All claims must be submitted and received by Painted Fox within 7 days of product delivery. Copy of email return request and response must be included in return shipment.
If damage is done during shipment, all original packaging must be kept until you are notified otherwise.
Furniture orders may be canceled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, preorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen. All freight items must be inspected prior to accepting the delivery. If damage is noted, the freight must be refused. We are unable to file a claim if damaged merchandise is accepted. Please contact us at [email protected] within 24 hours if freight is refused to initiate a replacement shipment.
Furniture that is refused will be will be issued store credit as a refund less the original shipping and handling fee charges, a 15% restocking fee, and any return shipping fees.*