Painted Fox Home offers FREE SHIPPING. On Everything. Everyday.
Shipping your items on time is very important to us. Painted Fox Home partners with multiple resources to ship the many products offered for sale on the Painted Fox Home website. We do our best to provide accurate estimated delivery dates and ship your items on time. That said, the estimated delivery dates provided are estimates and never guaranteed. They take into account many factors, including item availability, location, and shipping destination.
To provide you with the best value, we source our merchandise a number of different ways. We stock some items up front, but place weekly group orders for others. This eliminates the need for expensive warehousing and allows us to pass the savings on to you.
We work with designers, artisans, and manufacturers all over the world to bring you unique and beautiful products. Many are handmade, while others are sourced overseas. Coordinating delivery from so many sources takes time and care, and we often ship products together to keep costs low. Rest assured, our products are worth the wait.
All items will leave our warehouse within 15 business days, unless otherwise noted, due to stated special order or pre-order status (see below for notes). You may receive multiple packages for a single order, as our treasures are sourced from many warehouses and artisans who ship on our behalf. Once a product has shipped, time to delivery may range from 1 to 10 business days depending on carrier, and final delivery destination. Painted Fox is not responsible for items that are lost or damaged in transit. Please note that we can not guarantee delivery dates. We reserve the right to choose the most economical carrier to ship your package. Painted Fox Home cannot deliver to P.O. Box locations or military APO/FPO addresses. Painted Fox Home is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.
Some notes for special order items:
–All Painted Fox Lighting is Special Order and will ship 4-6 weeks from date of order. If you need your lighting sooner, please contact us and we will do the best we can to get your light to you as soon as possible. Special Order lighting is subject to a 25% restocking fee.
You will receive an email confirmation upon placement of your order. If an item you have ordered changes to backorder status, you will be notified, via email, and will have the option to cancel the order, or have the order held and shipped as soon as it becomes available.
At Painted Fox, we are proud of our commitment to the environment. We reuse packaging materials and boxes as often as possible. Our customers enjoy noting the many places their boxes have traveled. It is our hope that our customers will pay it forward and do the same!