Where’s My Order?

All items will leave our warehouse within 15 business days, unless otherwise noted, due to stated special order or pre-order status (see below for notes).  You may receive multiple packages for a single order, as our treasures are sourced from many warehouses and artisans who ship on our behalf.

Some notes for special order items:

–All Painted Fox Lighting is Special Order and will ship 4-6 weeks from date of order. If you need your lighting sooner, please contact us and we will do the best we can to get your light to you as soon as possible. Special Order lighting may be subject to a 25% restocking fee.

–All Painted Fox Furniture is Special Order and in stock furniture will ship via freight 2-4 weeks from date of order. You will receive a phone call to arrange delivery. Special Order furniture may be subject to a 25% restocking fee.

–All Wood Signs ordered from Painted Fox Home are custom made at the time of your purchase.  Please allow 4 weeks for delivery.

–All Sugarboo merchandise ordered from Painted Fox Home is custom made at the time of your purchase.  Please allow 6-8 weeks for delivery.

If an item you have ordered changes to backorder status, you will be notified, via email, and will have the option to cancel the order, or have the order held and shipped as soon as it becomes available. We source our treasures from hither and yon, so shipping delays may occur.